At Heets Sharjah, we value your satisfaction and strive to deliver authentic, high-quality IQOS, Heets, and Terea products. Please read our refund and warranty policy carefully before making a purchase.
✔️ All products are covered by a two-day warranty against factory defects only.
✔️ A valid heetssharjah.ae invoice number must be provided to process any warranty or refund request.
Our warranty does not cover damage caused by misuse, accidents, improper handling, or unauthorized repairs.
✔️ You may request a refund or exchange within two days from the date of purchase.
✔️ Claims made after two days will not be accepted.
✔️ Returned items must be in their original, unopened factory packaging.
✔️ Refunds are only accepted for the following reasons:
Once your return is received, we’ll notify you via email. After inspection, you’ll be informed whether your request has been approved or declined.
We only replace items that are defective or damaged.
If you wish to exchange your product for the same item, please email us at order@heetssharjah.ae with your order details.
The following items are not covered under warranty or eligible for returns:
Please note that only factory manufacturing defects qualify for warranty coverage. Any signs of scratches, impact, misuse, or liquid damage will void the warranty.
Due to safety and hygiene concerns, no returns or refunds are available for e-liquids.
Taste is subjective — preferences vary between users. Therefore, returns or exchanges cannot be offered based on personal taste.
E-liquids cannot be returned even if sealed, unless an incorrect item was sent by our team.
By purchasing from heetssharjah.ae, you agree to handle all products responsibly.
The customer acknowledges that misuse or lack of proper understanding of vape device functionality may result in damage not covered under warranty.
We encourage all users to read product guides and reviews before use to ensure safe and proper handling.
By using this website, you agree to indemnify and hold harmless Heets Sharjah from any claims, damages, or expenses arising from improper use of our products.
